Corporate/Customer Service Peeves

• 8/30/2003 - I absolutely cannot tolerate waiting in line to purchase something, or conduct a transaction at a bank, only to have the clerk or teller spend the entire transaction on the telephone. When at work, work. When at home, conduct leisurely activities like talking on the telephone! - From Lori T.
• How about broadcasters - radio and television and cable, who use stupid sounds in the back ground to get your attention - sounds like ringing cell phones, door bells, "dooof,dooof, dooof" sounds, or the Whoosh or Crush sounds like footballs use, or the muted explosion whenever a scene changes. Come on there broadcaster people, do you think we are all idiots? If we weren't interested in the event or story we wouldn't be there listening. Since when does everything have to have an artificial enhancement? Sheesh!!
• Companies to whom you write with a complaint or issue who never bother to answer your letter of inquiry. Is that rude, or don't they want my business - or both?
• Companies that never follow through after they say they are going to address an issue or take care of something you wrote about.
• Companies that even when you have worked your way to the top of the management heirarchy to get an answer ultimately put your communication on "ignore"
• People who argue with you about a procedure you are familiar with and cannot grasp the fact that you have previously completed the steps they are now requesting you to complete. "Yes, I already have completed a,b,c,d and e" does not compute in their rote action mind-set.
• Phone service representives who cannot read, write, or understand, or fluently speak English to help you address a problem with a service or product.
• Phone service representatives who are intellectually and literately challenged who cannot get your name and address correct after you say it slowly and succinctly to them at least three times. This is one thing that makes shopping on-line so nice. If your name, address or order is wrong, guess who did it?

If you have a pet peeve, send it to me and I may include it on one of these pages. Write to harriger (at) mbay.net - I'm trying to reduce spame, so no email link here.

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