Corporate/Customer Service Peeves
- 8/30/2003 - I absolutely cannot
tolerate waiting in line to purchase something, or conduct a
transaction at a bank, only to have the clerk or teller spend the
entire transaction on the telephone. When at work, work. When at
home, conduct leisurely activities like talking on the telephone!
- From Lori T.
- How about broadcasters - radio and
television and cable, who use stupid sounds in the back ground to
get your attention - sounds like ringing cell phones, door bells,
"dooof,dooof, dooof" sounds, or the Whoosh or Crush sounds like
footballs use, or the muted explosion whenever a scene changes.
Come on there broadcaster people, do you think we are all idiots?
If we weren't interested in the event or story we wouldn't be
there listening. Since when does everything have to have an
artificial enhancement? Sheesh!!
- Companies to whom you write with a complaint or issue who
never bother to answer your letter of inquiry. Is that rude, or
don't they want my business - or both?
- Companies that never follow through after they say they are
going to address an issue or take care of something you wrote
about.
- Companies that even when you have worked your way to the
top of the management heirarchy to get an answer ultimately put
your communication on "ignore"
- People who argue with you about a procedure you are
familiar with and cannot grasp the fact that you have previously
completed the steps they are now requesting you to complete. "Yes,
I already have completed a,b,c,d and e" does not compute in their
rote action mind-set.
- Phone service representives who cannot read, write, or
understand, or fluently speak English to help you address a
problem with a service or product.
- Phone service representatives who are intellectually and
literately challenged who cannot get your name and address correct
after you say it slowly and succinctly to them at least three
times. This is one thing that makes shopping on-line so nice. If
your name, address or order is wrong, guess who did it?
If you have a pet peeve, send it to me and I may include it on
one of these pages. Write to harriger (at) mbay.net - I'm trying to
reduce spame, so no email link here.
Back to Pet Peeves
main
Go to my website